Welcome, haunters and horror enthusiasts! At Bloodline Effects Store, we’re here to ensure your experience is as thrilling as our scares. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, don’t hesitate to reach out to our support team at [email protected].

Products

Q: What types of animatronics and props do you offer?
A: We specialize in a wide range of horror-themed products, including all-electric professional animatronics, Actor Shocktronics combos, gore props like Severed Gore Heads and Apothecary Gore Jars, fantasy props such as Dragons and Gargoyles, and budget-friendly options for home haunts. Our collection is designed to deliver movie-quality scares for professional haunts, home enthusiasts, and escape rooms.
Q: Are your props suitable for outdoor use?
A: Many of our products, like our all-electric animatronics and durable props, are built to withstand various environments. However, for prolonged outdoor exposure, we recommend checking product descriptions for specific durability details or contacting us for advice to ensure your props remain terrifyingly intact.
Q: Do you offer packaged deals?
A: Yes! We have Packaged Deals that allow you to save on multiple items, perfect for creating a cohesive haunted experience. Check our “Animatronic Packaged Deals” section for spine-chilling bundles.

Shipping & Delivery

Q: Where do you ship to?
A: We ship globally to most regions, but unfortunately, we cannot deliver to Asia and some remote areas due to logistical constraints. Whether you’re in Europe, Australia, or beyond, we strive to bring the fear to your door!
Q: What are your shipping options and costs?
A: We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after shipping.
– Free Shipping: For orders over $50, we use EMS, with delivery in 15-25 days after shipping.
Choose based on your haunting schedule and budget!
Q: How long does order processing take?
A: Orders are processed in 1-2 days. We carefully pack each item to ensure it arrives in perfect, horrifying condition. After processing, shipping times depend on your chosen method.
Q: What if my order is delayed?
A: While we aim for timely delivery, delays can occur due to customs or location factors. We work hard to minimize these. For time-sensitive projects like Halloween haunts, we recommend Standard Shipping to allow extra setup time.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, so you can focus on planning your scares without worry.
Q: Is my payment information secure?
A: Absolutely! We use secure payment gateways to protect your data. Your financial details are encrypted and never stored on our servers.

Returns & Refunds

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If a product doesn’t meet your expectations, contact us at [email protected] to initiate a return. Please note that returns are subject to our terms and conditions, which include ensuring items are in original condition.
Q: How do I handle a defective product?
A: If you receive a defective item, reach out to us immediately within the return period. We’ll help resolve the issue, whether it’s a replacement or refund, so you can get back to haunting quickly.

Account & Support

Q: How do I contact customer support?
A: You can email us at [email protected] for any questions or issues. Our team of gore enthusiasts is based in New York and is here to help you haunt with confidence!
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your order history.

Pro Tips

For large orders or seasonal events like Halloween or Christmas, plan ahead! Use Standard Shipping to ensure timely delivery and explore our Packaged Deals for maximum terror at great value. Remember, we’re not just selling props—we’re delivering screams!

Bloodline Effects Store – Where Every Scream Begins.
Based at 4391 Church Street, New York, US 10013.
Questions? Reach out to us. We’re here to help you haunt with confidence.